I've never used cheating programs or hacks but it says that I have been banned due to hacks

 

Please note that even without having any programs specifically for “hacking/cheating” there are other programs or actions that can violate our Rules of Conduct and cause a permanent restriction.

- Software that bypasses the services in the game
- Programs that alter the game in any way (even if it is not for cheating)
- Programs used to monitor, obtain, etc. information from the game or services.
- Cheats, macros, etc. for other games and not for PUBG is still a violation of the game’s services

We do not provide exact details / reasons for the ban due to security reasons. 
We do not unban any accounts that have violated the terms and services for the above reasons. 

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