Thank you for your inquiry to PUBG support.
It seems that the key which you have purchased is lost due to unauthorized access, We'll be able to investigate the issue for you. I request you to provide the below-cited information to proceed further and assist you in a better way:
- Character Name:
- Lost Key Type / Quantity:
- Estimated time:
Once we receive this info we'll be able to help you in resolving this problem. Hope to hear from you soon.
Have a great day ahead!